We value your feedback on the service provided by our pharmacy. Whether you have comments, suggestions, or complaints, please don’t hesitate to speak with a member of our team. We welcome general comments about our services and any suggestions for improvement.

As part of the NHS system, we have a complaints procedure in place that meets national criteria. You can reach us by post, email, or telephone at:

PharmaDrug Direct
99a Leeds Road,
Nelson, Lancashire,
BB9 9UA
Tel: 01282 449942
Email: info@pharmadrugdirect.com

Our pharmacist is available to provide further information or guidance.

Additionally, you have the option to provide feedback or lodge a complaint with NHS England via post, email, or telephone:

NHS England
PO Box 16738,
Redditch, B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net

For more details, please visit: https://www.england.nhs.uk/contact-us/complaint/

Our goal is to deliver the highest possible standard of service, and we are committed to addressing any issues promptly.

When submitting a complaint, please include the following information to assist us in understanding and resolving the matter efficiently:

• Your contact details (name, phone number, email, and address).
• A thorough description of the issue, including the date and time it occurred.
• Any relevant documentation or evidence, such as prescription details or receipts.
• Your preferred method of resolution, if applicable.